Full Job Description

About Country Hills Golf Club 

Responsible for every aspect of Club and Outside Events at Country Hills Golf Club.

Reports to:  Food and Beverage Manager

Direct Reports:  Food and Beverage hourly staff members.

Works with: Executive Chef, Marketing Manager, Head Golf Professional, House Manager, Accounting Manager, Superintendent

Our Core Values

·       Live our Values

o   Service

o   Quality

o   Accountability

o   Respect

o   Community

o   Camaraderie

Country Hills Golf Club is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Qualifications

1.     Club Member Events

·       Develop professional, respectful relationships with the Country Hills Membership.

·       Schedule all Club events for the season, blocking off function rooms as necessary.

·       Liaise with Ladies’, Men’s, Senior’s, and Junior Committees and act as their point of contact for all Committee events.

·       Create new non-golf events for our Members to attend.

·       Book Private Member events as outlined in the Club’s Policies.

·       Work with the Head Professional to ensure the tee sheet is adequately reserved for Club Golf Events.

·       Maintain an accurate Events Calendar on the Club Website.

·       Conduct weekly in-season event meetings with the Golf Professionals, Executive Chef, and Food and Beverage Manager.

·       Liaise with the Marketing Manager and communication team to promote Club events.

·       Post all Events on the Club Website one month before the event date.

·       Create Event Outlines (BEO’s) two weeks in advance of all events.

·       Be prepared to answer Member’s questions by being an expert in all Event Information.

·       Understand and enforce the Club rules and policies as necessary.

·       Ensure all Events have been properly billed to Member Accounts.

2.     Outside Events

·       Be the main Club contact for all outside event conveners, including Golf Tournaments, Meetings, Banquets, and Weddings.

·       Track event renewals, outgoing event sales efforts, and incoming event inquiries.

·       Grow outside events at Country Hills Golf Club within the parameters established by the Board of Directors and General Manager.

·       Book the appropriate function spaces and tee sheet for outside events.

·       Send out contracts, retrieve event deposits and invoice outside events as required.

3.     Country Hills’ Team Members (staff)

·       Foster a positive, upbeat attitude within all department Team Members.

·       Develop clear communication channels before, during and after event days.

·       Act as “Manager in Charge” on all event days.

·       Assist the recognition and rewards committee with organizing any Team Member Events as required.

4.     Department Management

·       Follow all food and safety regulations.

·       Ensure all established service standards are maintained.

·       Develop all Event Packages after collaborating with Department Heads.

·       Listen to Members and improve events consistently.

·       Work with Food and Beverage Manager to ensure staffing levels for annual events are accounted for in the annual budget.

·       Produce appropriate reports to the General Manager as requested.

·       Work with our Accounting team to ensure our event accounts are up to date.

·       Ensure all Event equipment and décor is utilized and presented professionally.

·       Maintain an organized and professional work area.

Technical Skills and Knowledge

·       Experience with POS systems.

·       Advanced Experience working with Microsoft Office.

·       Accreditation in Event Management is a bonus

·       Background experience in the golf industry is a bonus but not essential.

Abilities

·       Extroverted, gregarious personality.

·       A strong leader, passionate about teamwork.

·       Dedicated to exceeding customer service expectations.

·       An excellent communicator.

·       High level of organizational skills and process-oriented.

·       Must be able to work in a fast-paced environment.

·       Ability to work in an unsupervised environment.

·       May require infrequent heavy lifting.

·       Will be required to work on a shift basis, including weekends, evenings, and holidays when necessary.

·       Maintaining established service standards and timelines

·       Outside Event Satisfaction Feedback Metrics

·       Event revenue and conversion percentages

·       Improving Member survey benchmarks in Club Events

·       Creation of New and Engaging Clubhouse Events